OK, here’s the boring legal stuff:
If you do not accept these Terms, you must not make a booking for any massage therapy treatments, coaching sessions or any other Services.
These Terms & Conditions may change at any time in part or in whole, and the agreement they create, without notice to you.
The terms ‘The Serenity Lounge’, ‘Therapist’, ‘Coach’, ‘I’ ‘our’, ‘us’ or ‘we’ refers to Tunde Oshodi, the owner of the website and provider of the Services.
The terms ‘Client’ and ‘you’ refers to you, the user or viewer of this website and Client purchasing the Services.
The content of the pages of this website are for your general information and use only, and are subject to change without notice. We give no Warranty or Guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude Liability for any such inaccuracies or errors to the fullest extent permitted by Law.
Your use of any information or materials on this website is entirely at your own discretion, for which we shall not be liable. It is your responsibility to make sure that any products, services or information available through this website meet your specific requirements. This website has material which we own or have a licence to use. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is not allowed other than in accordance with the Copyright Notice, which forms part of these Terms & Conditions. All Trademarks reproduced in this website, which are not our property or licensed to us, are acknowledged on the website. Any unauthorised use of this website may be a criminal offence and could lead to a claim for damages. Your use of this website and any dispute arising out of such use is subject to the laws of England, UK.
BUSINESS TERMS OF SERVICE
Your use of the products and services offered on this site makes up your agreement to comply with the following terms and conditions:
You, the client/customer, agree to not make any claims, legal or otherwise, against Tunde Oshodi in connection with the terms and conditions outlined within this disclaimer and the services offered/given to you.
If you are dissatisfied with any service or product you’ve purchased, please contact us and we will work with you to make it right.
MASSAGE THERAPY SERVICES
The Massage Service is a form of health maintenance, using a variety of massage techniques and the Massage Therapist does not diagnose illness and neither prescribes medical treatment or medicines. In using the Service you acknowledge that massage therapy is not a substitute for medical examination and/or treatment and that you should see your doctor for any ailment you may have.
MASSAGE BOOKINGS & APPOINTMENTS
You can book a massage by phone, email or using the online booking system, and have your treatment at your home or work location.
A minimum of 3-hours notice is required to make a home visit booking and 24-hours to make a workplace/onsite massage booking. Each time slot is reserved for one person only – a session cannot be shared by 2 people.
It is your responsibility to give accurate information at the time of booking, and by making a booking you agree to give complete, correct and true information including contact details, address, billing and payment information, as well as full disclosure of all known physical and mental health conditions.
Once your booking has been accepted by the Therapist, you will receive an email with details of your booking along with a request for payment. All bookings must be paid for in full within the timeframe outlined in the email. After your payment has been received, you will receive a confirmation email.
Please note: a booking is not confirmed until you receive a confirmation email from the Therapist.
If you don’t receive this email after paying for your booking, please check the Spam folder in your email account.
When you make a booking, you are responsible for:
- Full payment as outlined on this Site
- Disclosing all known physical and mental health conditions
- Being at the address provided in the booking at the agreed appointment time.
- Ensuring there is a safe and suitable space in your home where the massage treatment can be performed – the space should be big enough to set up a massage couch and for the Therapist to work around it safely. In the event that there’s not enough room for the Therapist to work safely, your massage may be cancelled or rescheduled, at the Therapist’s discretion. If the massage is cancelled due to this scenario, no refund will be given and you will need to pay for a new appointment.
- Behaving in a respectful and appropriate way during your massage treatment. The Serenity Lounge does not provide sexual massage services and asking the Therapist for anything that’s of a sexual nature before or during a treatment will result in the session being terminated and no refund will be given, and you may be reported to the Police for sexual harassment.
Massage Treatments must be paid for in full using a Credit or Debit card by secure payment via PayPal. Credit card and PayPal fees may apply. The PayPal reference that will appear on your Credit Card statement is: SLWELLBEING
Cash payments are not accepted for 1st time clients. Repeat clients will be given the option to pay for treatments with cash.
Cheque payments are not accepted.
MASSAGE – CANCELLATIONS, MISSED APPOINTMENTS & REFUNDS
You may change or cancel your massage appointment at any time by email, phone or by logging into the Customer Area of the online booking system.
If you’d like to change or cancel a confirmed booking, please give a minimum of 24-hours notice.
Bookings cancelled more than 24-hours before the appointment date and time, will be fully refunded minus any fees charged by your credit card company and/or PayPal.
After you cancel your appointment, you will receive an email confirming that your appointment has been cancelled and your payment will be refunded, minus any processing fees.
If you give less than 24-hours notice, you will be charged a cancellation fee of 100% of the cost of the treatment and no refund will be issued.
If you don’t give any notice at all of your intention to cancel your appointment – either by phone or email – or you’re not at the address specified in your booking 10 minutes after the agreed appointment time, you’ll be considered a ‘no show’ and you will be charged 100% of the cost of treatment and no refund will be given.
It is your responsibility to tell the Therapist if you’re going to be late for your appointment. If you are more than 10 minutes late, it may not be possible to give you your full treatment time. It may be possible to extend your treatment – subject to availability – and you may be charged an extra fee of £1 per minute for any extra time added to the session as a result of your delay, payable in cash at the time of the treatment.
MASSAGE PROMOTIONAL/DISCOUNT CODES
If you’re a new massage client you can claim £10 OFF your first treatment only when you opt in to request a discount code. You can use this code when you book your first appointment and it can only be used once. The new client discount code is valid for 30 days from the date it is sent to you.
MASSAGE GIFT VOUCHERS
Massage gift vouchers are available to purchase for a 2-hour, 1½-hour or 1-hour massage via the online booking system or, if you’re an existing client, through the Customer Area. Each Voucher is valid for 60 days from the date of purchase and can only be used by 1 person once. If the Voucher recipient books a massage and then cancels the appointment or fails to turn up for the massage (‘no-show’), the Voucher will be marked as ‘Redeemed’ and no refund will be given.
The information contained in this website is for general information purposes only. The information is provided on an ‘AS IS’ basis and while we attempt to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion.
We do our best to keep the website up and running smoothly, however, we take no responsibility for and will not be held liable for the website being temporarily unavailable due to technical issues beyond our control.
LIMITATION OF LIABILITY
All express warranties and all implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights are hereby disclaimed to the full extent permitted by Law. This site does not warrant that the performance of this website will be prompt, uninterrupted or free of error, or that this website or its server will be free of viruses. In no event shall The Serenity Lounge be liable for any loss or injury, direct or indirect, incidental, consequential, special or exemplary damages, or any damages whatsoever arising from the use or performance of this website or from any information, services or products provided through this website, even if this site has been advised of the possibility of such damages. In the event that applicable law prevents the exclusion of liability for certain warranties, such exclusion does not apply to you to the extent limited by law.
LINKS IN & OUT OF OUR WEBSITE
Our website may also contain links to other websites. These links are provided for your convenience to give further information and once you have used these links to leave our site, you should note that we do not have any control over that other website, except if it’s owned by us.
Links to other websites do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s), except where that website is owned by us.
Unless otherwise stated, Tunde Oshodi is the owner of the copyright of this website and content, including all products and services. © 2016-2017 Tunde Oshodi. All Worldwide Rights Reserved.
This Agreement does not authorise you, in any way or medium, to use our names, logos, or trademarks and redistribution or reproduction of part or all the contents of this site and any products and services, in any form, is prohibited.