WHAT INFORMATION IS COLLECTED?
A: PERSONALLY IDENTIFIABLE INFORMATION
In order to offer our Services and serve our Clients , we collect the following personally identifiable information:
- Your full name
- Contact information including address, post code, email address and telephone number
- Demographic information such as age, gender, preferences and interests
- Lifestyle information and medical history
- A record of which pages of our website you have visited
- A record of bookings and purchases made through our online booking system – we only record the products and services you buy, we don’t collect and store your credit card details
- Other relevant information such as customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE COLLECT
This information is required to help us to understand your needs and offer you a better service, and in particular for the following reasons:
- Internal record keeping, accounting and business administration
- Processing bookings and payments
- To deliver and improve the products and services provided to you
- To periodically send communications about new products, special offers or other information you may find interesting, using the email and/or address which you have provided
- To contact you for market research purposes from time to time – either by email, phone, or post
B: NON-PERSONALLY IDENTIFIABLE INFORMATION
We may also collect a range of non-personally identifiable information, which can be used in different ways, such as, to make your website experience better.
We collect Non-personally identifiable information in different ways: we may use session and persistent cookies, web beacons, GIF/pixel tags, session logs, third-party tracking and analytics tools such as Google Analytics, third-party re-targeting networks that may show you our advertisements on other sites that you visit, and third-party scripts that serve user-requested emails e.g. for a refer-a-friend email.
If you use this site with an open ID (such as Facebook), you may also be sharing this data with third-party social media sites, and we may track data about the number of visits you make to this site using an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
MEASURING VISITS TO OUR WEBSITE – GOOGLE ANALYTICS
We measure the number of visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of this information is anonymous – so we don’t know who you are; just that you visited our site.
The information we collect from analytics helps us understand how people arrive at our site, what parts of our sites are doing well, and what parts need improvement. You can learn more about Google Analytics at http://www.google.com/analytics/learn/privacy.html, or opt out if you wish at https://tools.google.com/dlpage/gaoptout.
FACEBOOK, TWITTER & OTHER SOCIAL NETWORKS
Many social networks offer code for social buttons – such as the “Like” and “Tweet” buttons – which we use on our website to provide our site visitors with a way to share our content with their friends on the social networks. We have no control over this code nor to the information collected via these buttons by the social networks, nor to how these networks use the information collected.
You’ll only receive electronic communications from us you if you have purchased a product or service, consented to join one or more of our mailing lists via our third-party email provider, or you’ve confirmed in writing by email, verbally or as part of the process of completing a massage consultation form, that you’d like to receive information from us.
By submitting your email address on this website, you agree to receive email from us. We may send you email notifications about your service (such as receipts) or which you have specifically requested (such as newsletters, promotional codes or free resources). You’ll always be able to opt out of any of our mailing lists at any time. To unsubscribe from our email subscriber list either use the link that will appear in each message or send an email to hello[@]theserenitylounge[dot]com with the words ‘Unsubscribe from Newsletter’ in the subject line and we will remove your details from our list.
You also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.
We will never give your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, or when we are legally compelled to do so, as outline in the sections below titled ‘Sharing & Selling Information’ and ‘Legally Compelled Disclosure of Information’.
ONLINE BOOKING & PAYMENTS
We may also use PayPal as a stand-alone service to accept and process credit cards payments, as an alternative to Bookeo.
Please Note: We do not collect or store your credit card details. All credit card transactions are processed either via our secure online booking system and/or payment gateways such as PayPal, who use the highest level of encryption to make sure your credit card details are kept safe.
A cookie is a small file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies don’t harm your computer.
Cookies We Use:
We use traffic log cookies to discover which pages are being used by visitors to our website. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes.
Most web browsers automatically accept cookies, but you can usually change your browser setting to disable cookies if you prefer. However, if you disable cookies in your browser, your may have difficulties accessing some functions and services on our website.
COOKIES & EXTERNAL LINKS
In order to give visitors greater value, some of the pages in this website may provide links to various third-party Web sites. In no case, is your information or ‘cookies’ provided to the third-party sites. However, keep in mind that many sites attempt to capture visitor information when you browse them. Once you leave our website, we’re unable to alert you should another site attempt to gather information from your browser.
SHARING & SELLING INFORMATION
We do not sell, lend or lease any of the information that uniquely identify our customers and clients – such as email addresses or personal details – with anyone except to the extent it is necessary to process transactions or give you the services that you have requested.
When necessary, we may share your personal information to approved companies or organisations in any country – including countries outside the European Economic Area – that provide services to us that help us with our business activities including our booking system, email marketing, payment processor, Analytics provider or any other service we may use to deliver our products and services.
Each of these companies or organisations have their own Privacy Policies which you can read to discover how your personal information will be used. You can find out which companies we use by sending a request to: hello[@]theserenitylounge[dot]com, with the words: ‘Privacy Policies for the Companies We Use’ in the subject line.
LEGALLY COMPELLED DISCLOSURE OF INFORMATION
We may disclose information when legally compelled to do so. In other words, when in good faith, we believe that the law requires it or to protect our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Terms & Conditions of Service for this website or to protect the safety of other users and the public.
This Policy may change from time to time so you should check back regularly to update yourself on any changes.
CONTROLLING YOUR PERSONAL INFORMATION
If you believe that any information we hold about you is incorrect or incomplete you may ask for a copy of the personal information we have about you. An administration fee of £10 will be payable. To get a copy of your personal data, please send your written request to: hello[@]theserenitylounge[dot]com, with the words ‘Request for Personal Data’ in the subject line. Once we receive your request and processed it, you’ll receive the information within 14 days.
Read our full Terms & Conditions.